IT Infrastructure / IT Operations

Roles Covered:

Systems Engineer – IT Service Management (JL3B)

Senior Systems Engineer – IT Service Management (JL3A)

Technology Analyst – IT Services (JL4A)

Job Description

We are looking for IT Infrastructure / IT Operations professionals to support and manage enterprise IT infrastructure, end-user systems, servers, networks and IT services.

Key Responsibilities

Provide technical support for Windows, macOS, desktops, laptops and peripherals.

Administer and troubleshoot Windows Server, Active Directory, DNS, DHCP, RDS and Print Services.

Support LAN/WAN, TCP/IP, VLAN, routing, switching and wireless networks.

Configure and troubleshoot Cisco switches, firewalls and access points.

Manage VMware/Hyper-V virtual environments.

Perform software installation, upgrades, patching and preventive maintenance.

Handle incidents, service requests and change requests through ITSM tools.

Ensure SLA and ITIL process compliance.

Monitor infrastructure and perform troubleshooting and root-cause analysis.

Support endpoint security, antivirus,



vulnerability management and security compliance.

Assist with backup, recovery and disaster recovery activities.

Manage IT assets and maintain technical documentation.

Coordinate with internal teams, vendors and stakeholders for issue resolution.

Provide onsite and remote technical support to users.

Support critical incidents and work in rotational shifts, including weekends, as required.

Required Skills

Windows / Windows Server

macOS

Active Directory, DNS and DHCP

TCP/IP, LAN/WAN and VLAN

Routing, Switching and Wireless

Cisco networking and firewalls

VMware / Hyper-V

ITSM / Service Desk tools

Endpoint and Asset Management

Backup & Disaster Recovery

IT Security and Vulnerability Management

Positive to Have: AWS/Azure, WVD/AVD, ServiceNow, CCNA/CCNP or ITIL certification.

Qualification

BE/B.Tech in Computer Science, IT, Electronics or a relevant engineering discipline.

Experience

📌 Software Testing Engineer (Bengaluru)
🏢 Omega Softlogix IT Solutions
📍 Bengaluru