Job Title: Data Engineer I
Department & Campaign: Etech insight
Reports to :Data Engineer II/Data Engineering Leader I/II
Location:Onshore/Near Shore/Farshore

JOB SUMMARY: Data Engineer I is responsible for monitoring the activities of a group of Lead Analysts and/or Lead Analysts II. Data Engineer I takes accountability of the audit process of all the campaigns assigned to him/her. Responsible to create a bench of leaders develop them to take up higher responsibilities. Data Engineer I takes the initiative to align campaign metrics with Etech Insights deliverables.

CORE RESPONSIBILITIES AND ESSENTIAL DUTIES: include the following. Other duties may be assigned.

· Process Development & Optimization: Take accountability of campaign audit from launch to smooth running of audits, sending out periodical reports, daily feedback etc.
· Communication across Department: Will interact with PI to launch the audit process for new campaigns assigned by Insights Leader/Sr. Insights Leader.



Will interact with Operations to ensure that the expectations in terms of QA support to the campaigns are met.
· Quality Assurance Oversight: Design Audit Forms, get it approved by Ops and Client and place it online in QEval. Initiate MI/BI studies as and when required. Take initiatives for process improvement.
· Data Analysis & Reporting: Conduct regular analysis of QA metrics, trends, and performance data, prepare reports for senior leadership and provide actionable insights to improve service quality.
· Coaching & Feedback: Provide constructive feedback and coaching to agents based on QA evaluations, helping them improve their performance and customer interactions.
· Training: Train and develop current Analysts and/or Lead Analysts, ensuring they are equipped with the knowledge and tools to evaluate and support agents effectively.
· Cross-Department Collaboration: Work closely with team leaders, supervisors, and other departments to ensure QA findings are addressed and best practices are inte

📌 Data Engineer I (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar