We are looking for a Customer Care Executive to provide outstanding support to patients, pharmacies, healthcare providers, and delivery partners. You will handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Responsibilities
• Respond to customer inquiries via phone, email, chat, and SMS
• Resolve delivery, shipment, and service-related issues promptly
• Coordinate with Operations, Dispatch, and Driver teams
• Track and update support tickets until resolution
• Escalate critical issues to the appropriate teams
• Maintain accurate customer records and interaction logs
• Meet service level agreements (SLAs) and quality standards
• Identify opportunities to improve customer experience and processes

Requirements




• 1–3 years of experience in US customer support, customer service, or call center operations
• Experience handling customers in logistics or healthcare industry is highly preferred
• Excellent verbal and written English communication skills
• Robust problem-solving and multitasking abilities
• Comfortable using CRM and customer support tools
• Proficiency in Microsoft Office or Google Workspace
• Willingness to work rotational shifts, including US business hours
• Immediate joiners or candidates with 15 days notice period preferred

📌 Customer Care Executive (India)
🏢 Phox Health
📍 India