Location: Bandra, Mumbai

About the Role
Union Living is looking for a General Manager – Operations to take end-to-end ownership of the operations and guest/resident experience at our Bandra property.

The property comprises *100+ co-living and student accommodation units*, along with *19 short-stay/Airbnb units*, making this a highly dynamic, customer-facing hospitality setting.

The role will oversee the complete property operations ecosystem — from *housekeeping, move-ins and move-outs, resident experience and events to maintenance, soft services, hard services, preventive maintenance and vendor management*.

This is a *front-facing leadership role* requiring strong operational discipline, hospitality orientation, people management and the ability to coordinate multiple teams and stakeholders simultaneously. The objective is to ensure that the property consistently operates at a *3–5 star hospitality standard*, with a strong focus on service quality, cleanliness, responsiveness and resident/guest satisfaction.

*Key Responsibilities / KRAs*
1. End-to-End Property Operations




* Take complete ownership of the day-to-day operations of the Bandra property across co-living, student accommodation and short-stay/Airbnb operations.
* Ensure smooth functioning of all operational verticals and seamless coordination between housekeeping, maintenance, security, front office and other support functions.
* Establish and maintain operational standards and SOPs in line with 3–5 star hospitality benchmarks.
* Conduct regular property rounds and proactively identify operational gaps, service issues and areas requiring improvement.
* Ensure the property is consistently maintained, presentable, protected and guest/resident-ready.

2. Resident & Guest Experience
* Act as the primary operational point of contact for residents and short-stay guests at the property.
* Own the complete resident/guest journey — from check-in and move-in to stay experience, issue resolution, move-out and pos

📌 General Manager (Mumbai)
🏢 Union Living
📍 Mumbai