Company: On The Rocks (OTR Direct)
Location: Hyderabad – On-Site
Industry: UK Transport & Logistics
Experience: 1–5 Years
Salary: Up to ₹5 LPA
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
Day of working: 6 days

About the Role

On The Rocks (OTR Direct) is looking for a Traffic Executive to join our UK Transport Operations team in Hyderabad.

The role involves handling calls from drivers, understanding their queries, coordinating with the UK transport team, and helping resolve day-to-day operational issues.

You will work closely with drivers and UK-based teams to ensure smooth transport operations.

The ideal candidate should have valuable English communication skills, confidence in handling phone calls, good problem-solving skills, and the ability to work in a fast-paced environment.

Experience in transport, logistics, fleet operations, customer service, BPO, voice processes, or UK processes will be an advantage.

Key Responsibilities
Handle inbound calls from drivers and understand their queries.
Assist drivers with operational and transport-related issues.




Coordinate with the UK Transport / Traffic team to resolve issues.
Communicate information about deliveries, collections, routes, and timings to drivers.
Escalate urgent or complex issues to the appropriate UK team.
Follow up on pending driver queries and ensure timely resolution.
Maintain accurate records of calls, queries, and operational issues.
Update transport trackers and basic reports.
Use MS Excel for maintaining operational information.
Communicate operational updates and instructions to drivers.
Support the UK team with daily transport operations.
Ensure proper communication and handover between teams.
Skills & Qualifications
Bachelor's degree in any discipline.
1–5 years of experience in Transport, Logistics, Operations, Customer Service, BPO, Voice Process, or a similar role.
Good English communication skills – verbal and written.
Confident in handling telephone calls.
Good listenin

📌 Traffic Executive – UK Transport Operations (Hyderabad)
🏢 On The Rocks
📍 Hyderabad