Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
• You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will also be responsible for closing the fault and complaints within SLA s.
• Manage the service delivery team, strengthen operating practices and identify opportunities that improve client service and value.
• As part of the management team, meet SLAs, targets and objectives through effective staff management. Serve as a subject matter expert for Workday Payroll and Workday Talent Management and guide complex or escalated voice interactions.
• Complex and escalated voice calls, Workday Payroll Accounting, Employee Services and Workday Talent Management
• Any graduate or postgraduate degree from a government recognized university
• 5 to 8 years, including at least 2 to 3 years in team and client stakeholder management
• Human Resources, Voice, Workday Payroll and Workday Talent Management What are we looking for?
• Core Competencies & Personal Attributes
•
• Robust leadership, people manag
📌 Customer Contact Comms Senior Analyst (Bengaluru)
🏢 Accenture in India
📍 Bengaluru
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