Job Description: Customer Support Executive

Location: Gurugram, Haryana
Experience: 1-3 Years
Work Type: Full Time | 6 Days a Week

About the Role:

CASEGEAR is looking for an experienced Customer Support Executive with a background in D2C / E-commerce brands. The ideal candidate should understand online customer journeys and be comfortable handling queries across multiple channels.

Key Responsibilities:

• Handle customer queries through calls, WhatsApp, email & ticketing systems.
• Resolve issues related to orders, deliveries, NDR, RTO, returns, exchanges & refunds.
• Manage orders and customer information on Shopify.
• Track shipments and resolve delivery issues using Shiprocket.
• Handle calls through IVR / cloud telephony tools.
• Coordinate with logistics, warehouse and internal teams for quick resolution.
• Maintain support tickets, follow-ups and customer feedback.

Skills and Qualifications:





• 1–3 years of Customer Support experience, preferably with a D2C / E-commerce brand.
• Hands-on experience with Shopify & Shiprocket.
• Familiarity with ticketing software and IVR tools.
• Good communication skills in English & Hindi.
• Strong problem-solving skills and a customer-first attitude.

Benefits:
• Competitive salary between ₹25K - ₹35K per month.
• Opportunities for growth and career advancement.
• Friendly and supportive work setting.
• Training and development programs to enhance skills.

⭐ D2C brand experience with hands-on Shopify, Shiprocket and ticketing software experience will be strongly preferred.

? Apply: Send your resume to [email protected]
Hiring #D2C #CustomerSupport #EcommerceJobs #Shopify #Shiprocket #GurugramJobs #HiringNow

📌 Customer Support Executive (Gurugram)
🏢 CASEGEAR
📍 Gurugram