About role

Own the end-to-end operating model for a large-scale, multi-stakeholder content production program ensuring the right product moves through the right workflow, with the right data, at the right time, across teams, partners and clients. This is a Senior managerial role: you will own outcomes and build the team and system that delivers them, not run day-to-day exceptions yourself.

What You'll Do

• Own the operating model end to end: design and continuously improve the workflow that governs how products move from intake through processing to delivery, across multiple client streams with different rules and requirements.
• Lead and build the team: hire, manage and develop a team of project/program coordinators and specialists, setting goals, reviewing performance and building bench strength as the program scales.
• Own delivery and SLAs: be accountable for program-level throughput, timelines and quality commitments, and report program health to leadership with transparent, data-backed status.
• Drive stakeholder and partner management at a senior level:



be the primary relationship owner with the client and with key technology/operations partners, managing expectations, escalations and strategic alignment.
• Build the governance layer: establish the reporting, tracking and escalation structure that gives leadership a real-time, reliable view of program status, risk and exceptions without you personally chasing each one.
• Own process and systems improvement: identify recurring operational gaps and convert them into SOPs, business rules, system changes or automation, working closely with tech and operations teams.
• Manage risk proactively: anticipate where the program could break data quality, capacity, partner dependencies, client scope changes and put structures in place before they become delivery problems.
• Represent the program to leadership: be the person who can answer "where do we stand, what's at risk, and what are we doing about it" with confidence and

📌 Project Manager (Gurugram)
🏢 FlixStock
📍 Gurugram