Castrol is one of the world’s leading lubricant brands, serving customers and consumers in the automotive, marine, industrial and energy sectors. Castrol brands are recognised globally for their premium quality and high performance, shaped by the company’s commitment to innovation and cutting-edge technology. With products sold in more than 150 countries, Castrol has helped keep things moving on roads and racetracks, air, sea, and space for over 125 years.
Whether you're just starting out or ready for your next big move, you're in the right place to explore an exciting career with Castrol.
Job Description
About the team:
The Customer Quality Coordinator serves as the operational and administrative backbone of Customer Quality activities, ensuring customer-related processes, documentation, and data are accurate, compliant, traceable, and audit-ready. The role supports Customer Quality Advisors by managing process execution, data integrity, and documentation, enabling effective customer engagement and decision-making. Success is measured through customer satisfaction, compliance, data quality,
and timely execution.
Key tasks:
Customer Quality Process Administration
• Maintain and support Customer Quality processes within OMS and related systems.
• Ensure process documentation is current, controlled, and audit-ready.
• Support KPI reporting, governance updates, and process compliance activities.
Customer Specific Requirements (CSR) Coordination
• Manage end-to-end CSR administration and lifecycle tracking.
• Maintain customer requirement records, PPAP/PQA references, requalification status, and compliance documentation.
• Support customer readiness through structured data management and audit evidence maintenance.
PPAP, PQA and Special Customer Requirement Support
• Prepare, validate, and maintain PPAP/PQA documentation.
• Coordinate inputs from Sales, Technology, and Quality teams.
• Support IMDS submissions, customer disclosures, and regulatory compliance
📌 Customer Quality Coordinator (Pune)
🏢 Castrol
📍 Pune