At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, perks, and support to do their best work. Join us and build for travelers everywhere.

Advanced Traveler Escalations Manager

Introduction to the team

The Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business.



We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

At VRBO, we are committed to delivering exceptional traveler experiences. We believe our team plays a pivotal role in achieving this goal. We are seeking an experienced and dedicated Traveler Service Associate to help maintain service, quality, and traveler experience standards while ensuring continuous improvement in our operations.

In This Role, You Will

• Resolve escalated and complex customer inquiries related to travel bookings, configurations, and service consumption.
• Collaborate with internal teams and stakeholders to address and escalate issues, ensuring customer satisfaction and resolution.
• Mediate between travelers and partners while maintaining professionalism and empathy.
• Promote Expedia Group platforms, tools, and services, guiding customers to self-service solutions where appropriate.
• Analyze case trends and provide i

📌 Advanced Traveler Escalations Associate (Gurugram)
🏢 Expedia Group
📍 Gurugram