Overview

Come join the QuickBooks Desktop team (part of Mid-Market Segment) as a Senior Staff Product Manager, AI Migration & Onboarding Agent.

QuickBooks is Intuit's flagship accounting software, powering millions of small and mid-sized businesses globally. The Mid-Market team is driving a critical transformation: migrating customers from Desktop to cloud-native platforms.

Today, migration from desktop to cloud is high-friction and high-touch. It slows conversion and strains support capacity. Your mission is to change that by building an AI Agent that guides customers through the entire migration journey, from readiness assessment to data migration, configuration, and first productive use.

This is a zero-to-one role. You will own the vision, strategy, and execution for this agent, working at the intersection of LLMs, agentic architectures, and accounting domain knowledge to turn migration from a barrier into a growth engine.

Responsibilities

• Own the AI Migration Agent end-to-end: Define vision, strategy,



and roadmap for an AI agent that guides customers through complex product migrations, from readiness assessment through post-migration validation.
• Design for scalability and reuse: Architect the agent as a modular platform capability that can be extended to multiple source systems, customer segments, and net-recent onboarding journeys.
• Define AI/Human collaboration: Design patterns where the agent handles routine tasks autonomously and escalates complex decisions to domain experts, support teams, or customers.
• Build the knowledge backbone: Own the agent's knowledge base, including product mapping logic, feature parity data, gap analysis rules, and domain-specific reasoning.
• Drive adoption and migration velocity: Define success metrics (completion rate, time-to-value, CSAT, support deflection) and build feedback loops to continuously improve agent performance.
• Lead cross-functional execution: Align engineering, AI/ML, design, data science, sales, care

📌 Senior Staff Product Manager (Bengaluru)
🏢 Intuit
📍 Bengaluru