Key Responsibilities/ Accountabilities

Budgeting & Financial Coordination

• Support preparation and monitoring of CAM budgets and operational expenses.
• Review vendor invoices, monthly provisions, and coordinate with finance teams for timely processing.
• Monitor utilization of common area maintenance funds and identify opportunities for cost optimization.

Tower Operations & Upkeep

• Ensure upkeep and presentation of lobbies, corridors, common areas, podiums, and tower amenities.
• Conduct daily tower inspections and track closure of observations.
• Monitor housekeeping, horticulture, pest control, and security service delivery within assigned towers.
• Ensure adherence to site quality standards and SOPs.

Customer & Occupant Management

• Act as SPOC for residents of assigned towers.
• Ensure timely resolution of service requests, complaints, and escalations.
• Maintain complaint tracker and monitor closure within agreed TAT.
• Conduct periodic resident interactions and satisfaction checks.

Society / Tenant Management

• Support society formation, handover processes,



and transition activities wherever applicable.
• Coordinate with Resident Welfare Associations (RWAs), societies, and commercial occupiers on operational matters.
• Facilitate approvals, NOCs, and documentation as per company policies.

Vendor & Contract Management

• Supervise day-to-day activities of housekeeping, security, and other service partners.
• Monitor manpower deployment and SLA adherence.
• Verify service delivery and maintain operational records

Maintenance & Utilities Coordination

• Coordinate with technical teams for maintenance activities impacting assigned towers.
• Monitor tower-specific utility consumption including water, electricity, and DG backup services.
• Track equipment downtime, service disruptions, and closure of maintenance observations.
• Escalate recurring issues and support resolution.

Reporting & Governance

• Maintain occupancy, complaints, tower inspection,

📌 Assistant General Manager-Facility Management and Handover (Mumbai)
🏢 Larsen and Toubro
📍 Mumbai