Company Description ZENTURA HR is a growing human resources services organization focused on connecting employers with suitable talent across diverse industries. The company supports clients with recruitment, staffing, and HR process solutions designed to improve workforce efficiency and employee experience. ZENTURA HR emphasizes professional conduct, clear communication, and service quality in all interactions with clients and candidates. Team members are encouraged to contribute ideas, collaborate, and develop their skills in a supportive environment. The organization values reliability, integrity, and long-term relationships with both partners and employees.
Role Description The Caller role at ZENTURA HR is a full-time, on-site position based in Ranchi. The Caller will make outbound and receive inbound calls to connect with candidates, share job details, and gather required information. Daily activities include maintaining call records, updating candidate databases, and following defined calling scripts and guidelines. The role also involves coordinating interview schedules,



resolving basic queries, and escalating complex issues to senior team members. The Caller will work closely with the recruitment and HR teams to support overall hiring activities and ensure qualified, courteous communication at all times.
Qualifications
• Strong verbal communication skills in English and local languages, with clear and professional telephone etiquette.
• Ability to listen actively, understand candidate needs, and respond with accurate information.
• Basic computer literacy, including use of MS Office tools and data entry into HR or CRM systems.
• Organizational skills to manage call volumes, track follow-ups, and maintain accurate records.
• Customer-service mindset, with patience, empathy, and a respectful approach toward all callers.
• Ability to work on-site in Ranchi, collaborate with team members, and follow process guidelines.
• Prior experience in telecalling, custo

📌 Caller (Ranchi)
🏢 Zentura Hr
📍 Ranchi