Company Description Woodrock Infotech Private Limited provides consulting services that help organizations scale their technology teams and strengthen marketing and customer service capabilities. The company focuses on empowering clients to grow their businesses through tailored support and expert guidance. Woodrock Infotech invests in training its employees to deliver high-quality solutions and measurable results. Team members are encouraged to be adaptable, taking on diverse responsibilities to support client success and long-term growth.
Role Description This full time on-site role, based in Dehradun, is for a Customer Support Executive responsible for delivering responsive and professional assistance to clients and end users. Day-to-day work includes handling customer inquiries via phone, email, and online channels, resolving service and product issues, and documenting interactions in support systems. The role involves coordinating with technical teams to troubleshoot basic technical problems, following up on unresolved cases, and ensuring timely resolutions.
The Customer Support Executive will also monitor customer satisfaction, escalate complex issues when needed, and contribute to improving support processes and service quality.
Qualifications
• Candidates should possess strong Customer Support and Customer Service skills, with a focus on clear communication and professional interaction.
• Candidates should possess skills in Customer Satisfaction and Online Support, including handling queries through digital platforms and maintaining a positive customer experience.
• Candidates should possess Technical Support capabilities for basic troubleshooting, issue logging, and coordination with technology teams.
• Relevant skills such as active listening, problem-solving, and conflict resolution are beneficial.
• Ability to work on-site in Dehradun, manage multiple cases, and maintain accurate records is required.
• Previous experience in a customer-facing or support