Customer Support Associate (Technical Support)
Location: Bhopal, Madhya Pradesh
Department: Customer Support
Employment Type: Full time
Shift : Night Shift

About the Role
We are seeking a proactive and customer-focused Customer Support Executive (Technical
Support) to deliver exceptional support experiences and ensure customer success with our SaaS products.
The ideal candidate will possess strong technical aptitude, excellent communication skills, and the ability
to troubleshoot and resolve customer issues efficiently while maintaining high service standards.

Key Responsibilities
● Provide technical and functional support to customers through email, chat, and virtual
meetings.
● Assist customers with product onboarding, setup, configuration, and adoption.
● Troubleshoot application, integration, configuration, and workflow-related issues.
● Analyze customer requirements and provide accurate, timely, and effective solutions.
● Identify configuration issues, user errors, and product defects, escalating cases with proper
documentation when required.




● Address customer inquiries related to subscriptions, renewals, upgrades, billing, and account
management.
● Ensure adherence to defined Service Level Agreements (SLAs) while managing multiple
support requests.
● Maintain accurate and detailed records of customer interactions, issues, and resolutions within
support systems.
● Collaborate with Product, Development, and Customer Success teams to facilitate timely
issue resolution.
● Continuously enhance product knowledge and stay updated on integrations, APIs, automation
workflows, and industry best practices.
● Contribute to customer satisfaction, retention, and overall service excellence.

Required Qualifications
● Bachelor's degree in B.Tech, BCA, MCA, B.Sc. (Computer Science/IT), or an equivalent
technical
discipline.
● Strong understanding of APIs, REST APIs, Webhooks, OAuth, JSON, Postman, SaaS
platforms,
and automation workflows.
● Excellent written and verbal comm

📌 Customer Support Executive (Bhopal)
🏢 Magnet Brains Learning Foundation
📍 Bhopal