Eightfold was founded with a vision to solve for employment in our society. For decades, the connection between individuals and opportunities has been based on who they are and their network's strength vs. their potential. Eightfold leverages artificial intelligence to transform how to think about skills and capabilities for individuals and how jobs and career decisions are made. Eightfold offers the industry’s first AI-powered Talent Intelligence Platform to transform how organizations plan, hire, develop and retain a diverse workforce, enabling individuals to transform their careers.
To date, Eightfold AI has received more than $410 million in funding and a valuation of over $2B from leading investors to further our mission of finding the right career for everyone in the world. If you are passionate about solving one of the most fundamental challenges of our society - employment, working on hard business problems, and being part of an amazing growth story - Eightfold is the place to be
Manager, Customer Engineering
A player-coach leadership role managing a team of Forward Deployed Engineers (FDEs) and owning customer outcomes across a portfolio of strategic enterprise accounts.
What You'll Do
• Lead & develop: Manage, mentor, and grow a team of FDEs.
• Own customers: Oversee ~15 strategic accounts and personally engage with the highest-impact relationships.
• Drive outcomes: Ensure customers realize measurable value from our platform and proactively address account risks.
• Be the escalation point: Bring technical judgment and leadership to complex customer and account challenges.
• Own the number: Drive portfolio-level Customer Value & Sentiment Score (CVSS) and overall account health.
• Balance the team: Ensure the right coverage, workload, and ownership across the portfolio.
What We're Looking For
• Experience managing or mentoring technical, customer-facing engineers.
• Solid track record working with complex enterprise customers and engineering leader