AI Engineer, Voice Agents
Experience: 5+ Years
Location: Remote, India
Joining: Immediate Joiners Preferred | Maximum Notice Period: 15 Days

About the role
We are looking for an AI Engineer to help build and improve voice-agent systems used for long survey operations.
You will work on conversational design, platform integration, evaluation, and tuning, with a strong focus on how the agent performs in real-world outboud/inboud. You will work closely with the engineering and business teams to improve the system and prepare it for new surveys.

What you will do
• Turn survey questionnaires into voice conversations, including natural question wording, branching and skip logic, follow-up questions, clarifications, and rules for when a call should be handed off to a human.
• Integrate the voice-agent platform with our telephony systems, application consoles, and data stores using APIs and webhooks, including live transfer to human agents.
• Build and maintain an evaluation framework with test call suites, transcript-based scoring, completion and break-off metrics,



and comparisons between agent-collected and interviewer-collected responses.
• Configure and tune the agent for each recent survey and determine whether it meets the agreed criteria for going live.
• Monitor live calls and transcripts to identify issues such as misunderstood responses, incorrect branching, repeated loops, failed handoffs, and answering-machine detection problems.
• Investigate failure patterns and improve prompts, conversation logic, configuration, and evaluation criteria to address them.
• Build anomaly and quality reports that help the client's analysts identify calls or responses that require attention.
• Document evaluation methods, tuning decisions, and proven approaches so that the process becomes repeatable across surveys.

Minimum qualifications
• 5+ years of experience in software engineering, ML engineering, or a closely related technical role, including at least 2 years building LLM or

📌 AI Engineer, Voice Agents (India)
🏢 Namasys Analytics
📍 India