Olyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions.
Founded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML-powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.
Our Culture
At Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world-class products that create meaningful impact. If you thrive in a fast-paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.
Job Description:
Senior Manager – Collections
Role Overview
The Senior Manager – Collections will drive collection performance, manage internal calling teams and external agencies, reduce portfolio delinquency, and ensure consistent achievement of targets. This role requires solid leadership, data-driven portfolio management, and strategic execution to optimize recoveries while maintaining customer relationships and strict regulatory compliance.
Key Responsibilities
• Operations & Strategy Execution
• Strategy Development: Design and implement tailored collection strategies to achieve monthly and quarterly recovery targets.
• Campaign Management: Monitor and optimize dialer campaigns and outreach workflows for maximum operational efficiency.
• Process Improvement: Continuously refine collection scripts, operational workflows, and contact strategies to boost resolution rates.
• High-Risk Hand