Role Description

Job Title: ServiceNow QA / Test Automation Engineer

Experience: 5+ Years

Employment Type: Full-TimeJob Summary:We are seeking a skilled ServiceNow QA Engineer with 5+ years of experience in manual and automated testing on the ServiceNow platform. The ideal candidate should have strong expertise in Automated Test Framework (ATF) and Selenium, ensuring high-quality, scalable, and reliable ServiceNow implementations.Key Responsibilities:

• Design, develop, and execute test plans, test cases, and test scripts for ServiceNow applications
• Perform functional, regression, integration, and end-to-end testing
• Build and maintain automated test scripts using ServiceNow ATF
• Develop automation frameworks using Selenium WebDriver
• Validate implementations across ServiceNow modules (ITSM, CSM, HRSD, etc.)
• Collaborate with developers, BAs, and stakeholders to understand requirements and acceptance criteria
• Participate in Agile/Scrum ceremonies (Sprint planning, stand-ups, retrospectives)
• Identify, log, and track defects; ensure timely resolution




• Perform API testing using REST/SOAP tools (Postman or similar)
• Ensure data integrity and validate integrations with external systems
• Contribute to CI/CD pipelines by integrating automated test suites
• Prepare test reports and quality metrics

Required Skills & Qualifications:

• 5+ years of experience in QA/testing with ServiceNow platform exposure
• Strong expertise in:
• ServiceNow ATF (Automated Test Framework)
• Selenium WebDriver (Java/Python preferred)

• Experience in manual and automation testing
• Knowledge of ServiceNow modules (ITSM preferred; others are a plus)
• Robust understanding of SDLC and STLC
• Experience with API testing (REST/SOAP)
• Familiarity with defect tracking tools (JIRA, Azure DevOps, etc.)
• Strong analytical and debugging skills

Preferred Qualifications:

• ServiceNow certifications (CSA, Certified Implementation Specialist - ITSM preferred)
• Experience with CI/CD too

📌 Lead I (Hyderabad)
🏢 UST
📍 Hyderabad