Job Tilte : Customer Support Associate (US Market)
Location: Bangalore (Work From Office)
Working Days: 6 Days Working (Saturday & Sunday Mandatory)
Week Off: Rotational Week Offs
About the Role
BrightCHAMPS is looking for energetic and customer-focused professionals to join our
Customer Support Operations team. As a Customer Support Associate– Voice Process, you
will be responsible for handling customer interactions, resolving queries efficiently, and
ensuring a seamless customer experience through inbound and outbound voice support.
This role is ideal for candidates with excellent communication skills, problem-solving abilities,
and a passion for customer satisfaction.
Key Responsibilities
• Handle inbound and outbound customer calls professionally and efficiently.
• Resolve customer queries, complaints, and escalations with empathy and accuracy.
• Provide information regarding products, services, payments, schedules, and
processes.
• Maintain high customer satisfaction and service quality standards.
• Coordinate with internal teams to ensure quick issue resolution.
• Accurately update CRM systems and maintain customer records.
• Follow company SOPs, scripts, and communication guidelines.
• Meet daily productivity, quality, and performance metrics.
Requirements
• Excellent verbal communication skills in English.
• Willingness to work in night shift
• A personal laptop which can be used for official purpose
• Robust interpersonal and customer-handling skills.
• Ability to manage difficult conversations professionally.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to work in a fast-paced environment.
• Willingness to work 6 days a week including Saturdays and Sundays with rotational
week offs.
• Prior experience in customer support/voice process/BPO is preferred.
• Freshers with strong communication skills can also apply.
Preferred Skills
• Active listening and problem-solving abilities.
• Strong multitasking skill
📌 Customer Support Associate(US) (Bengaluru)
🏢 BrightChamps
📍 Bengaluru
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