Position: Business Support & Strategic Projects Director
Contract Type: Full time -Permanent
Travel Required: Less than 50%
Location: APAC
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most cutting-edge, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.
Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes. At the heart of this, the Business Support & Strategic Projects Director leads the delivery of key initiatives, with accountability for implementing agreed projects, identifying and capturing process improvement opportunities from stakeholders, and assessing change requests.
The role leads projects and initiatives that enhance HR processes,
improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement.
If this sounds like a team, you'd like to join … keep reading.
Your key accountabilities include:
Customer management
• Engage with middle and senior HR stakeholders across regions and the BPO peer group
• Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimisation
• Translate customer requirements into practical, scalable solutions aligned with global standards
Stakeholder management
• Align proposed process changes with affected stakeholders (e.g., regional/country HR representatives)
• Advocate for global process standardisation and influence stakeholders to adopt required changes
• Collaborate with DHL HR Centres of Excellence (CoE)
• Drive engagement from the BPO country/region extensions
Strategic Project Management
• Define an
📌 Business Support (Mumbai)
🏢 Dhl Supply Chain
📍 Mumbai
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