About the Company
Over the past six decades, we’ve built the Kiely Family of Companies to focus on customer success and design-build capabilities. We rely on a culture of teamwork, technological innovation, and high ethical standards to deliver successful solutions to our customers.

The Kiely Family of Companies, established in 1952 by John F. Kiely Sr., contributes to something far greater than itself, as each company’s unique capabilities enhance the others, making us greater than the sum of our parts.

ENR 400 ranked for engineering and construction, KIELY serves the needs of our customers, offering a diversified list of services.

Kiely serves a purpose much larger than any individual, project, or entity. We refer to our employees as team members because together, we empower, partner, and advance. Our team members are an elite group of behind-the-scenes professionals who embody Kiely’s core values.

About the Role
The Helpdesk Technician will provide Level 1 IT support to the US-based IT teams and employees,



serving as the first point of contact for day-to-day technical support.
The role is responsible for receiving requests through approved support channels, validating the user impact, documenting the issue clearly, performing standard troubleshooting, resolving known and repeatable issues, and escalating items that require higher-tier engineering or administrative action. Success is measured by responsiveness, ticket quality, first-contact resolution for eligible issues, customer communication, and same-day closure where appropriate.
• Coverage windows and shift standards apply. Level 1 must be available and responsive during assigned support hours and follow documented handoff procedures when coverage changes.
• Quality, same-day closure is expected for eligible, low-complexity incidents and service requests when the issue can be resolved using approved tools, documented procedures, or known fixes.
• All work must follow IT staff expectations, security requi

📌 Help Desk Technician (Hyderabad)
🏢 Kiely Family of Companies
📍 Hyderabad