Key Responsibilities/ Accountabilities

Financial / Functional perspective

Prepare and manage annual operating budgets and CAM expenditures.

Control operational costs while maintaining service standards.

Monitor vendor bills, provisions, CAM recovery support, and budget adherence.

Drive cost optimization and efficiency initiatives.

Customer & Occupant Experience

Own resident/tenant satisfaction and overall customer experience at the site.

Act as the escalation point for customer grievances and critical service issues.

Drive timely closure of complaints and improve customer satisfaction scores.

Maintain solid relationships with RWAs, resident committees, occupiers, and key stakeholders.

Property Operations & Service Delivery

Ensure seamless operations and maintenance of the property, common areas, amenities, and infrastructure.

Drive high standards of housekeeping, security, landscaping, engineering services, and customer support.

Monitor service quality, SLA adherence, and operational performance across all functions.





Ensure optimal uptime of common area facilities and critical infrastructure.

Technical & Infrastructure Management

Oversee MEP systems, fire & safety systems, utilities, lifts, DGs, STPs, WTPs, HVAC, and common area assets.

Ensure preventive maintenance schedules and asset lifecycle management.

Monitor utility consumption and implement efficiency improvement initiatives.

Vendor & Contract Management

Manage IFM partners, security agencies, housekeeping contractors, technical vendors, and specialist service providers.

Ensure compliance with SLAs, contract deliverables, and performance standards.

Conduct periodic vendor reviews and performance assessments.

Compliance, Audit & Risk Management

Ensure compliance with statutory requirements, safety standards, and operational policies.

Drive closure of audit observations and risk mitigation measures.

Ensure implementation of SOPs across facility operations.

Maintain emergency prepar

📌 Deputy General Manager-Facility Management and Handover (Mumbai)
🏢 Larsen and Toubro
📍 Mumbai