We are looking for a Customer Support Executive for our Technical Process to handle inbound/outbound customer interactions via voice, chat, or email. You will troubleshoot technical issues, resolve customer queries, and ensure a high-quality customer experience while meeting process-defined quality and productivity targets.

Key Responsibilities

• Handle customer queries related to products/services through voice, chat, or email channels
• Diagnose and troubleshoot basic technical issues (software, hardware, connectivity, applications, account access) using defined workflows and knowledge base articles
• Provide step-by-step guidance to customers and ensure first-call resolution wherever possible
• Accurately document all customer interactions, issues, and resolutions in the CRM system
• Escalate complex or unresolved issues to Level 2/Technical teams following the escalation matrix
• Meet daily/weekly/monthly targets for AHT (Average Handling Time), CSAT, quality scores, and schedule adherence
• Stay updated on product knowledge, process changes, and recent troubleshooting procedures




• Maintain confidentiality of customer data and adhere to information security policies

Required Qualifications

• Education: Graduate in any discipline (candidates with a technical background/B.Tech/BCA preferred); undergraduates with relevant BPO experience may be considered
• Experience: 0–3 years; freshers welcome, prior experience in technical support/international or domestic BPO is an advantage
• Excellent verbal and written communication skills in English (additional regional language is a plus)
• Basic understanding of computers, operating systems (Windows/Mac), internet, browsers, and mobile applications
• Typing speed of 25–30 WPM with high accuracy (for chat/email processes)

Desired Skills

• Strong problem-solving and analytical ability
• Customer-first attitude with patience and empathy
• Ability to work under pressure and handle irate customers professionally
• Willingne

📌 Technical Solution Consultant (Sahibzada Ajit Singh Nagar)
🏢 SkillLabs
📍 Sahibzada Ajit Singh Nagar