About the Company:
You may know McCormick as a leader in herbs, spices, seasonings, and condiments – and we’re only getting started on our journey to create flavors for the globe. At McCormick, we’re always looking for new people to bring their unique perspective to our team. McCormick employees – all 14,000 of us across the world – are what makes this company a outstanding place to work.
About the Role:
We are seeking a highly skilled ServiceNow ITSM Solution Engineer to serve as a critical bridge between business needs and technical implementation. In this role, you will partner closely with stakeholders, product teams, and service organizations to understand complex business challenges and translate them into scalable, cost-effective ServiceNow solutions. This position plays a key role in shaping solution design, ensuring alignment with ITSM product strategies, and delivering measurable value through a customer-centric approach.
Responsibilities:
• Requirements Engineering: Actively listening to customers to uncover, analyze, and document technical needs and pain points.
• Solution Design: Creating customized technical blueprints, architectures, and integration plans.
• Technical Consulting: Evaluating feasibility, researching best practices, and proposing cost-effective solutions.
• Product Demonstration/POC: Developing proof-of-concept models to visualize value and reduce risk for buyers.
• Documentation: Creating detailed technical specifications, proposals, and project documentation. Communicate with internal and external stakeholders in an open and timely manner, providing all needed information and support.
• Demonstrations & Proof of Concepts (POCs) to Minimum Viable Product (MVP): Tailoring product demos and developing POCs to demonstrate how the solution solves the client's specific problems.
• Prepares and presents comprehensive technical and administrative solutions to interpret requirements, identify alternatives, and recommendations-based experience and