Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
International Voice Support
Job Responsibilities
• Handle calls from international customers.
• Understand customer problems and provide the right solution.
• Answer customer questions politely and professionally.
• Help customers with product, service, billing, or account-related queries.
• Record customer details and call information in the system.
• Escalate difficult issues to the concerned team.
• Maintain good call quality and customer satisfaction.
• Follow company rules and processes.
Skills Required
• Good spoken English.
• Positive communication and listening skills.
• Basic computer knowledge.
• Positive attitude and good customer-handling skills.
• Ability to work in rotational shifts/night shifts.
• Freshers can apply.
Qualification
• Any degree or equivalent qualification.
• Good English communication is required.
• International voice/customer support experience is an advantage.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.