Women's Hiring for Voice Service Desk Agent (Networking)

Note: The cut-off date to complete the aptitude test for this posting is 11th October.

Role-Technology Process Specialist- Voice Service Desk Agent (Networking)
Experience-2-3 Years
Location-Pune
Education-Graduation
Notice Period-30 Days
Job Description:
Roles and Responsibilities:
• Provide L1.5 technical support to Customer employees, partners, and vendors
• Handle inbound customer calls, tickets, emails, and proactive alerts with a focus on first-contact resolution
• Resolve 9095% of interactions within the team without escalation.
• Perform time-critical functions such as BCP activations and retail store support
• Provide comprehensive support across Corporate, Enterprise, and Government services.
• Handle diverse customer environments, applications, and support processes.
• Collaborate with Major Incident Managers (MIMs) for P1/P2 incidents.

Support a wide range of products including (At least one skill is desirable)
• Networking (WAN, SDWAN, Fibre, 4G/5G,Firewalls)
• Devices: Fortinet, Meraki, Cisco
• Mobile:



IoT, Cloud Phone, Mobile Extension
• Voice: Cloudphone, Voice Connect, Webex, Genesys Cloud

ESSENTIAL
• Customer-centric mindset with a proactive approach to problem-solving.
• Ability to work independently and collaboratively in a 24/7 environment.
• High attention to detail and commitment to service excellence.

PREFERRED
• 2 to 3 years in a technical service desk or 1 or 2 years in a NOC role
• Good to have Certifications in networking (e.g., CCNA,SDWAN), Microsoft, or ITIL are advantageous.
• Experience supporting enterprise environments and working with ticketing systems.
• Strong documentation and communication skills.
• Operate at a Level 2 support capability
• Solid troubleshooting skills across Telco and IT domains.
• Ability to engage in technical conversations with enterprise-level customers.
• Experience working with vendors for advanced issue resolution.
• Responsible for maintain

📌 Women's Hiring For Voice Service Desk Agent (India)
🏢 Infosys BPM
📍 India