Job Overview
This role will be responsible for developing and growing our market share within Biopharmaceutical / Pharmaceutical Production, Biomedical Research, Medical Devices, Academia and Laboratory by providing technical expertise to internal stakeholders and external customers for our bioprocessing product range.
Job Responsibilities and Essential Duties:
Business Development & Distributor Management
• Collaborate with Sales, Factory, Service, and Distributor teams to grow Getinge's bioprocessing business.
• Manage distributor activities and provide timely technical support, quotations, and business development guidance.
• Support opportunity development, account growth, and customer engagement activities.
• Assist in developing market strategies and identifying new business opportunities.
Customer Application & Technical Support
• Serve as the primary technical expert for bioreactor and bioprocessing solutions.
• Provide technical support remotely and in office for bioprocess, equipment, automation, and software-related issues.
• Troubleshoot process and equipment challenges while ensuring timely resolution.
• Track support requests and identify recurring issues and improvement opportunities.
• Collaborate with global application teams to share best practices and technical learnings
Customer Demonstrations & Process Trials
• Plan and execute customer demonstrations, proof-of-concept studies, and equipment trials.
• Organize demo equipment and provide process support to ensure agreed trial objectives are achieved.
• Present technical solutions to customers through meetings, workshops, webinars, and conferences.
• Support validation of bioprocess workflows and technology adoption.
Training & Knowledge Development
• Deliver advanced product, application, and process training to:
• Customers
• Distributors
• Internal sales teams
• Service engineers
• Identify customer training needs and recommend tailored training programs.
• Develop customer references, appli