About Droisys
Droisys is a dynamic, fast-growing technology company dedicated to delivering cutting-edge solutions to clients worldwide. We pride ourselves on innovation, collaboration, and exceptional client service.
We are seeking a highly organized, outgoing, and proactive Assistant Coordinator to support our management team and ensure seamless communication with clients. This role is ideal for someone who thrives in a fast-paced workplace, enjoys engaging with
people, and can balance multiple priorities with professionalism.
Position: Customer Service / BPO Executive
Location: Remote
About the Role
We are seeking a Customer Service / BPO Executive to manage customer interactions with professionalism, accuracy, and empathy. The ideal candidate brings strong communication skills, problem‑solving ability, and a commitment to delivering an exceptional customer experience across voice, email, and chat channels.
Key Responsibilities
• Handle inbound/outbound customer calls, emails, and chat queries with clarity and professionalism.
• Identify customer issues, troubleshoot effectively,
and provide timely resolutions.
• Maintain accurate records of customer interactions, transactions, and follow‑ups in CRM tools.
• Escalate complex cases to senior support teams when necessary.
• Meet performance metrics including response time, quality scores, and customer satisfaction.
• Provide product/service information and guide customers through processes or troubleshooting steps.
• Collaborate with internal teams (operations, technical support, sales) to resolve customer concerns.
• Ensure compliance with company policies, data security standards, and quality guidelines.
• Identify recurring issues and share insights to support process improvements.
• Maintain a positive, customer‑first attitude in all interactions.
Required Skills & Qualifications
• 1–3 years of experience in Customer Service / BPO / Call Center roles.
• Excellent verbal and written communication skills.
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📌 Customer Service Executive (India)
🏢 Droisys
📍 India