About GoKwik

GoKwik is building the growth operating system for D2C and eCommerce brands, enabling businesses to optimise checkout, reduce RTO, power payments, drive retention, and unlock post-purchase engagement. With 15,000+ merchants globally and a growing presence across India, the UK, Europe, and the US, GoKwik is building technology and financial infrastructure that powers the next generation of digital commerce.

KwikEngage is GoKwik’s WhatsApp Commerce Suite, helping D2C brands drive customer engagement, improve retention, increase conversions, and build stronger customer relationships through WhatsApp.

Why This Role Matters

As an Associate Customer Success Manager for KwikEngage, you will play a key role in helping D2C brands adopt the platform, drive engagement, and achieve measurable business outcomes. You will work closely with customers to understand their goals, support onboarding and adoption, identify growth opportunities, and build strong, long-term relationships.

This role is ideal for someone who enjoys working closely with customers, using data to solve problems,



and operating in a fast-paced environment where they can take ownership and grow quickly.

What You’ll Own

• Customer Success & Adoption: Support customer onboarding, drive product adoption, and ensure brands are able to effectively leverage KwikEngage.
• Growth & Retention: Identify opportunities to improve customer engagement, retention, upsell, and cross-sell through data-driven interventions.
• Account Management: Manage a portfolio of D2C accounts, track customer success milestones, proactively address challenges, and support churn prevention.
• Business Growth: Work with customers to identify opportunities across acquisition, engagement, retention, and customer lifecycle.
• Performance & Insights: Analyse campaign performance, customer behaviour, and WhatsApp journeys to identify insights and recommend improvements.
• Stakeholder Management: Build solid relationships with mar

📌 Associate Customer Success Manager (Mumbai)
🏢 GoKwik
📍 Mumbai