Position: AGM / GM – Customer Care
Location: Cochin
Experience: 15+ Years of relevant experience in Customer Care / Customer Experience / After Sales / Service within the Automobile Industry.
Salary: Up to 12 LPA

Key Requirements & Responsibilities
* Lead and manage the overall Customer Care / Customer Experience function and ensure high levels of customer satisfaction.
* Develop and implement strategies to improve customer satisfaction, retention, loyalty, and overall customer experience.
* Handle and monitor customer complaints, grievances, escalations, and ensure timely resolution.
* Lead and mentor the Customer Care / Customer Relationship / Service team and drive team performance.
* Monitor Customer Satisfaction (CSI), Customer Experience (CX), VOC, and other key performance indicators.
* Coordinate closely with Sales, Service, After Sales,



and dealership teams to ensure seamless customer experience.
* Establish and maintain strong processes for customer feedback, complaint management, escalation handling, and service recovery.
* Analyse customer feedback and identify areas for process improvement and operational excellence.
* Develop strong relationships with key customers and handle critical/high-value customer escalations.
* Prepare and review MIS reports, customer analytics, and performance dashboards for management.
* Ensure compliance with company standards and drive consistent customer service quality across the organization.
* Candidates with robust leadership, communication, decision-making, and customer relationship management skills will be preferred.

📌 AGM / GM - Customer Care (Kochi)
🏢 HIRESTAR JOB BANK
📍 Kochi