About the role:
This is a communication and outreach-focused role combining customer support with nutritionist outreach and affiliate onboarding. You will connect with nutritionists, explain Briyo's affiliation program, follow up with potential partners, and support customers with their queries.
The ideal candidate is confident on calls, comfortable with follow-ups and targets, and able to build positive relationships with both customers and nutrition professionals. A nutrition qualification is not required.
What you will do:
Nutritionist Outreach & Cold Calling
• Identify and contact nutritionists through outbound calls and other appropriate channels.
• Explain Briyo's affiliation program clearly and encourage relevant nutritionists to join.
• Conduct follow-ups with interested nutritionists and move them through the onboarding process.
• Maintain accurate records of outreach, conversations, and follow-ups.
• Work toward daily and monthly outreach targets.
Affiliate Onboarding:
• Guide interested nutritionists through the affiliation process.
• Explain program requirements, perks,
and processes.
• Follow up with potential affiliates until onboarding is completed.
• Maintain accurate onboarding records.
• Build positive, long-term relationships with affiliates.
Lead Generation & Follow-up:
• Identify and qualify relevant leads.
• Follow up with prospects through calls, WhatsApp, or other approved channels.
• Re-engage inactive or previously contacted prospects.
• Maintain accurate CRM and lead records.
• Ensure follow-ups are completed on time.
Customer Support:
• Respond to customer queries through the website, phone, WhatsApp, and other approved channels.
• Help customers understand Briyo products and processes.
• Resolve basic customer issues efficiently.
• Escalate technical, medical, or complex queries to the appropriate team.
• Maintain a friendly and professional tone in every interaction.