Loylogic is the world’s leading innovator and creator of points experiences, insights, commerce, and engagement. By tantalizing members with more choices and arming programs with insights on behavior – anticipating both present and future needs – we deliver powerful solutions that amplify engagement and build loyalty.

Job Description:

In a nutshell
As an Operations Specialist in Loylogic, you play a pivotal role in our global Operations Team. Responsible for the timely and accurate setup of merchants, products, and promotions, you ensure clients receive responsive, efficient, and high-quality service. Simultaneously, you provide best-in-class SLA managed customer service to loyalty programs and its members, handling requests and inquiries related to earning or spending miles. Your skills, motivation, and expertise guarantee top-notch support for both clients and members, fostering consumer engagement and transactions through your attention to detail and commitment to excellence.

What will you do
• Manage customer service issues from program members, clients, and merchants,



with a focus on converting complaints into positive conversations.
• Manage and respond to customer, client, and merchant queries through email, ensuring timely, accurate, and professional resolutions while maintaining a positive customer experience.
• Execute product set ups, content formatting and updating.
• Conduct monthly catalog correction exercises to keep information up to date.
• Edit and enhance images and content using tools such as Adobe Photoshop or equivalent software.
• Research, review, customize, and format English product content from manufacturers’ websites.
• Conduct training sessions for merchants on internal tools and processes.
• Demonstrate a proactive and creative approach to problem-solving, thinking beyond routine methods to provide optimal and accurate solutions that align with a "win-win approach" for Loylogic and its clients and merchants.
• Uphold a high level o

📌 Operational Specialist (India)
🏢 Loylogic
📍 India