Job Description – CRM Executive – Recharge & Collections
Position: CRM Executive – Recharge & Collections
Location: Coimbatore

Job Summary
The Executive – Cable Recharge & Collections will be responsible for processing cable TV, IPTV recharges and renewals, following up with Local Cable Operators (LCOs) and subscribers for payments and maintaining accurate transaction records. This is an office-based role involving telephone and digital payment follow-ups, coordination with accounts for payment verification, and technical support coordination for service activation.

Key Responsibilities
Recharge & Renewal Operations
• Process recharges, renewals, activations, and deactivations through the Subscriber Management System (SMS) or recharge portal against authorized requests.
• Verify subscriber ID, set-top box details, package, validity and confirmed payment or approved wallet balance before processing.
• Follow up with LCOs for timely renewals.

Payment Follow-up & Collections
• Follow up on subscription dues and outstanding balances through calls,



email and approved messaging channels.
• Share approved account statements and company payment details; track payment commitments and follow up on missed dates.
• Work towards assigned collection targets and escalate overdue accounts or payment disputes to the reporting manager.

Payment Verification & Reconciliation
• Obtain payment references and coordinate with accounts to confirm receipt of funds before updating balances or processing recharges.
• Issue or arrange authorized receipts after payment confirmation and record the relevant subscriber or LCO account details.
• Prepare daily recharge and collection reconciliations for independent verification by accounts; report discrepancies and unallocated payments.
• Process refunds, reversals, credit adjustments, discounts, or payment extensions only after the required approval.

Package & Subscriber Management
• Process package upgrades, downgrades, and channel changes as

📌 CRM Executive(Collection and Recharge) (Coimbatore)
🏢 Innopay
📍 Coimbatore