Openings: 1-3
Shift: 4:00 PM – 12:00 AM
Employment Type: Full-time
Experience: 0–2 years / Freshers with good technical knowledge can also apply
Location: Nikol, Ahmedabad
Industry: Software / Financial Technology
Salary: As per Industry Standard

The role involves troubleshooting software/application issues, network connectivity, client-server communication and basic system-related problems. The candidate will work closely with customers and our technical/development team to identify and resolve issues.

Key Responsibilities:-

Network Support
• Check IP address, port connectivity and network configuration.
• Troubleshoot TCP/IP, DNS, routing and firewall-related basic issues.
• Perform connectivity testing using tools such as ping, telnet, etc.
• Assist customers with server/client connectivity issues.
• Monitor and troubleshoot communication between client applications and servers.
• Coordinate with customers' network/IT teams when required.

Application Support
• Provide technical support for installed software applications.




• Troubleshoot application errors and configuration issues.
• Assist customers with installation, configuration and software updates.
• Understand customer problems and provide timely solutions.
• Coordinate with the development team for application-related issues.

Customer Support
• Handle customer queries through phone, remote-support, email and chat tools.
• Explain technical solutions clearly to customers.
• Escalate complex application or network issues to the appropriate technical team.
• Follow up until the issue is resolved.

Required Skills
• Basic/Intermediate knowledge of Windows and Linux.
• Understanding of TCP/IP, IP address, ports, DNS and networking fundamentals.
• Basic troubleshooting using ping, telnet, tracert/traceroute, etc.
• Basic knowledge of software installation and configuration.
• Positive communication and customer-handling skills.
• Good troubleshooting and problem-solving ability.

Advantage / Preferred Skills
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