About the role
• Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.
• Managed Customer Service is responsible for delivering and servicing BT Enterprise Major UK, Public Sector and Major Corporate contracts, and operates with a £140m underlying budget in 18/19.
• The Desk Based Solution Deliver Support will support the delivery of products to our customers ensuring orders, dependencies and change requests are managed to meet the customers’ delivery dates.
• The Desk Based Solution Deliver Support will work with the Project Manger to keep them informed of progress throughout the Project Lifecycle

What you will be doing (Role Accountabilities)
• You will support the delivery of BT Products to external customers, ensuring delivery dates are met and delivered right first time.
• Pro-actively ensure that all required orders and dependencies are in line to ensure delivery will be successful and right first time on the customer agreed date




• Co-ordinate changes that arise during the Final bidding and delivery phases of the project
• Work closely with the Sales / Accounts team to resolve any risks/issues that arise during the delivery
• Regularly provide progress updates to the sales manager, ensuring any issues impacting delivery are escalated in a timely manner
• Work with internal customers/stakeholders, undertaking the role of customer advocate.
• Ensure that good practice is shared across the Service Transition Delivery Team
• Able to manage risks, issues & dependencies
• Able to monitor & control standard complexity projects.
• Able to deal with stakeholders, customers and suppliers, specific to project needs.
• Able to work under tight deadlines as per bidding timeline from sales team which will involve solid analytical & communication skills
• Demonstrate ownership and ability to critical thinking with strong knowledge on MS Excel

What you’ll need to succeed (Skills & Experi

📌 Project Coordinator (Kolkata)
🏢 BT Group
📍 Kolkata