• Location: Mumbai
• Function: People Resources
• Reports to: Chief People Officer
Role Purpose
Lead the people agenda for McDonald’s restaurant operations, partnering with Business and Operations leadership to build a high-performing, engaged and future-ready workforce.
The role will lead Field People Resources and drive business outcomes through workforce planning, talent and succession, employee experience, leadership capability, employee relations, compliance and productivity.
Key Responsibilities:
Strategic People Leadership
• Partner with the CBO and Operations Leadership Team to deliver business outcomes through people strategies.
• Advise senior leadership on workforce, talent, culture, organization effectiveness and people risks.
• Lead organizational change and strengthen accountability for people outcomes across Operations.
Workforce Planning and Productivity
• Ensure workforce availability and Team-in-Place readiness across restaurants, seasons and growth requirements.
• Optimize workforce deployment,
productivity and labour costs while supporting operational standards.
Employee Experience and Culture
• Drive engagement, recognition and retention across the restaurant organization.
• Foster an inclusive, performance-led culture with robust employee communication and listening mechanisms.
• Use people insights to identify trends and implement focused interventions.
Talent and Leadership
• Lead talent reviews, succession planning and retention strategies for critical Operations roles. Strengthen internal career pathways and leadership pipelines.
• Partner with Training to build people-management and leadership capabilities across restaurant and field teams.
Performance Management
• Drive effective performance management, coaching and development planning.
• Build leadership accountability for performance differentiation, feedback and employee development.
• Track key people outcomes, including staffing, attrition, engagement, succession, productivity