Women's Hiring for ITSM, change management, problem management

Note: The cut-off date to complete the aptitude test for this posting is 11th October.

Role-Technology Process Specialist- ITSM, change management, problem management
Experience-3-5 Years
Location-Pune
Education-Graduation
Notice Period-30 Days

Job Description:
Key Responsibilities
• Manage and govern the end-to-end Change Management process in alignment with ITIL best practices.
• Review, assess, and coordinate Normal, Standard, and Emergency Changes to minimize business impact.
• Facilitate Change Advisory Board (CAB) meetings and ensure appropriate stakeholder engagement.
• Lead Problem Management activities, including root cause analysis (RCA), trend analysis, and preventive action planning.
• Track recurring incidents, identify underlying issues, and drive permanent resolution.
• Monitor compliance with Change and Problem Management processes, policies, and SLAs.
• Prepare governance reports, dashboards, and management reviews related to Change and Problem activities.
• Collaborate with application,



infrastructure, service delivery, and business teams to ensure operational excellence.
• Drive continual service improvement initiatives and process optimization.

REGISTRATION PROCESS:
The Candidate ID is mandatory to attend the interview. Please follow the below instructions to successfully complete the registration. (Talents without registration will not be Considered for the next stage).

Candidate ID Registration process:
STEP 1: https://career.infosys.com/joblist
STEP 2: Click on "Register" and provide the required details and submit.
STEP 3: Once submitted, Your Candidate ID (100XXXXXXXX) will be generated.
STEP 4: The candidate ID will be shared to the registered Email ID.
The interview will be conducted as per the scheduled invite ONLY.

SHL Test (AMCAT ID) Registration process:
This assessment is proctored, and talent gets evaluated on Basic analytics, English Comprehension and writex (email

📌 Women's Hiring For ITSM, Change (India)
🏢 Infosys BPM
📍 India