Role Summary
We are seeking a highly experienced and hands-on CSDM / CMDB Lead to design, implement, and operate a robust Configuration Management capability on ServiceNow. The role will be responsible for establishing a scalable CMDB aligned to CSDM standards, enabling service mapping across application, service, and infrastructure layers, and ensuring high data quality through governance, certification, and continuous improvement.
This is a delivery-focused role requiring deep technical expertise in ServiceNow CMDB, Discovery, Service Mapping, and Service Graph integrations, combined with strong stakeholder engagement and process leadership.

Key Responsibilities
CMDB & CSDM Architecture
• Design and implement CMDB aligned to ServiceNow CSDM (Common Service Data Model)
• Define and govern:
• Business Applications
• Application Services
• Technical Services
• Infrastructure CIs
• Establish CI class model, naming standards, normalization rules, and lifecycle management
• Liaise closely with the Enterprise Architecture (EA) group to:





o Align CMDB design with enterprise architecture standards and reference models
o Participate in architecture reviews and design forums
o Ensure recent platforms, applications, and services are CMDB-ready by design
• Maintain the CSDM reference architecture and service modeling standards as part of the enterprise architecture blueprint
• Provide CMDB impact assessments for major technology transformations and platform initiatives

Service Mapping & Dependency Modeling
• Lead end-to-end service mapping across:
• Application → Service → Infrastructure layers
• On-prem, cloud, and hybrid environments
• Configure and operate ServiceNow Service Mapping
• Build and maintain service dependency maps for critical applications.
• Enable impact analysis for Incident, Change, Problem, and Major Incident processes

Discovery & Service Graph Integrations
• Manage ServiceNow Discovery
• Normalize and reconcile CI data from:
• Cloud platforms
• Virtualiza

📌 CSDM / CMDB Lead - ServiceNow (India)
🏢 Atidan Technologies
📍 India