Opening at HCL for Senior Process Manager- US Healthcare - Chennai
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Opening at HCL for AR RCM Process Manager- US Healthcare - Chennai – Fill out form
Job Summary
Assume comprehensive ownership of the account, ensuring process adherence, compliance, team performance, attendance, and a relentless pursuit of excellence.
KEY WORDS
Operations Management, Portfolio Delivery, US Healthcare RCM, Cash Forecasting, Net Collection Rate, AR Aging, Days in AR, Cost to Collect, Denial Prevention, Capacity Planning, Client Governance, WBR MBR, SLA Management, Leadership Development, Transformation, Automation, Texas
ESSENTIAL RESPONSIBILITIES
• Own end-to-end operational delivery for an assigned collections portfolio — defined by client, facility group, payer segment, or patient-pay tower — across cash, aging, resolution, quality, cost, and compliance.
• Own the monthly and quarterly cash forecast for the portfolio; track actual against forecast, explain variance with root cause,
and drive credible recovery plans.
• Manage, coach, and develop two to five Team Leaders and Sr. Team Leaders; set objectives, run structured performance reviews, build individual development plans, and own succession planning for the leadership layer.
• Drive accounts receivable performance — reduce days in accounts receivable, improve net collection rate, reduce the percentage of AR beyond 90 and 120 days, and control bad-debt and denial write-off leakage.
• Own inventory and capacity management: volume forecasting, staffing and skilling models, span design, seat and licence utilisation, shrinkage control, and overtime budget governance.
• Lead denial-prevention and root-cause elimination programmes, working upstream with Registration, Eligibility, Authorisation, Coding, Charge Capture, and Payer Contracting to remove recurring causes rather than reworking symptoms.
• Act as escalation owner for the
📌 Opening at HCL for RCM Senior Process Manager- US Healthcare Lead (Chennai)
🏢 HCLTech
📍 Chennai