To ensure seamless administrative and logistical operations by delivering effective, timely, and customer-focusedsupport services while maintaining compliance, safety, and continuous improvement across all administrative functions.
Key Responsibilities
• Administrative & Logistical Support
• Manage and coordinate travel arrangements, cab services, accommodation, canteen services, security passes, and otheradministrative support functions.
• Ensure timely and high-quality service delivery to internal customers and visitors.
• Drive customer satisfaction through proactive service management and issue resolution.
• Issue Resolution & Compliance
• Liaise with cross-functional departments (including central services at Hazira) for timely resolution of administrativeissues.
• Ensure 100% closure of admin-related issues within defined timelines.
• Maintain 100% compliance with WMS (Work Management System) checklist requirements.
• Identify and implement cost-saving initiatives (minimum 10% savings target).
• Audit & Governance
• Proactively track and close Internal Corporate Audit observations.
• Ensure: No repeat observations from previous audits & Zero high-risk audit observations
• Maintain necessary documentation and ensure adherence to audit standards.
• Facility Management & Resource Availability
• Ensure proper housekeeping standards across administrative buildings, canteen, and VP’s office.
• Maintain 100% availability of required resources and infrastructure for smooth day-to-day operations.
• Monitor vendor performance and service quality.
• Safety & Compliance
• Promote and enforce safe working practices across all admin-related activities.
• Ensure zero safety incidents in the department.
Required Skills & Competencies
• Strong coordination and stakeholder management
• Excellent problem-solving and communication skills
• Knowledge of facility management, logistics, and admin processes
• Understanding of safety standards and compliance systems
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