Department: Customer Relationship Management (CRM)
Industry: Real Estate
Project Name: Kaamya Greens
Location: G.Noida (West)
Experience: 2–5 Years
Reporting To: CRM Manager / Head – CRM
Salary: 6 - 8 LPA

Role OverviewWe are looking for a proactive and customer-focused CRM Executive responsible for managing customer collections, documentation, and day-to-day customer interactions. The role requires strong coordination skills, qualified communication, attention to detail, and the ability to handle customer queries and concerns effectively.

Key Responsibilities1. Collection & Payment Coordination
• Follow up with customers regarding scheduled payments, outstanding dues, and instalments.
• Maintain accurate records of customer payments, demands, receipts, and outstanding amounts.
• Coordinate with Finance/Accounts teams for payment reconciliation and collection updates.
• Communicate payment schedules and outstanding details to customers professionally.
• Prepare collection reports and follow up on overdue payments.

2. Customer & Public Handling




• Act as the primary point of contact for customer queries related to payments, documentation, possession, and other CRM matters.
• Handle customer visits, meetings, calls, and grievances with professionalism and courtesy.
• Resolve routine customer concerns through effective coordination with internal departments.
• Maintain positive relationships with customers and ensure timely communication.
• Handle walk-in customers and public interactions at the project/site office when required.

3. Documentation & Records
• Maintain customer files, agreements, payment records, receipts, demand letters, and other relevant documents.
• Ensure timely collection and verification of customer documents.
• Coordinate documentation related to allotment, agreement, possession, transfer, NOC, and other customer requirements.
• Maintain updated CRM records and ensure proper filing of physical and digital documents.
• Ensure confidentiality

📌 CRM EXECUTIVE (Noida)
🏢 Sikka Group
📍 Noida