Key Responsibilities

• Manage the overall vehicle loan collections portfolio for the assigned branch.
• Ensure timely collection of overdue EMIs and reduce delinquency across all loan buckets.
• Achieve collection targets, including roll-forward, resolution, and recovery goals.
• Lead, train, and monitor the performance of collection executives and field officers.
• Allocate collection cases and track daily recovery activities.
• Conduct regular review meetings with the collections team to improve productivity.
• Maintain strong relationships with customers while ensuring professional and ethical recovery practices.
• Coordinate with repossession agencies, legal teams, and auction partners for recovery of non-performing assets (NPAs).
• Analyze portfolio performance and identify high-risk accounts for early intervention.
• Ensure compliance with company policies, regulatory guidelines, and audit requirements.
• Prepare and submit daily, weekly, and monthly MIS reports on collection performance.
• Coordinate with the sales, credit,



and operations teams to resolve customer issues affecting collections.
• Control branch collection expenses and optimize recovery efficiency.
• Handle escalated customer complaints and negotiate settlements where applicable.
• Ensure accurate documentation and timely closure of recovered accounts.

Key Skills

• Strong knowledge of vehicle finance collections and delinquency management.
• Team handling and leadership skills.
• Negotiation and conflict resolution abilities.
• Portfolio analysis and MIS reporting.
• Knowledge of legal recovery and repossession processes.
• Good communication and interpersonal skills.
• Target-oriented with robust problem-solving abilities.
• Proficiency in MS Excel and collection management systems.

Preferred Experience

• Experience: 5–10+ years in vehicle finance collections.
• Leadership: Experience managing a collections team and branch operations.
• Industry: Banks, NBFCs, or vehicle finance companies

📌 Business Branch Manager (Sonkatch)
🏢 SkillLabs
📍 Sonkatch