General Position Information

Reports Directly To (Title)

Director or Senior Director, Business Operations

Matrix Reports To (Title)

As applicable based on functional alignment

Direct Reports

Individual Contributor; No Direct Reports

Position Summary

The Level II - Access Coordinator is responsible for provisioning, modifying, and removing user access to organizational systems for workforce members and approved third-party users. The role performs access management activities including request validation, account provisioning, access modifications, troubleshooting, and resolution of access-related issues in accordance with established security policies and service level agreements (SLAs).

The Access Coordinator II works closely with Human Resources, Information Technology teams, business owners, and senior access management personnel to ensure timely and accurate user access administration. This role contributes to process improvement initiatives, supports access governance activities, maintains documentation,



and assists in creating knowledge base articles and operational procedures.

Responsibilities

• Process user access requests including account creation, modification, suspension, and termination activities in accordance with approved procedures and established SLAs.
• Review and validate access requests to ensure appropriate approvals are obtained before provisioning access.
• Provide first and second-level support for access-related inquiries, incidents, and service requests from workforce members and approved users.
• Troubleshoot and resolve user access issues by researching account configurations, permissions, and system-related concerns.
• Coordinate employee onboarding, role changes, transfers, and offboarding activities to ensure appropriate access is provisioned or removed in a timely manner.
• Utilize access management tools and systems to administer user accounts while maintaining compliance with security and audit requirements.
• Maintain a

📌 Level II (Hyderabad)
🏢 HCA Healthcare - India
📍 Hyderabad