About Officeworks:
Officeworks’ purpose is “we bring big ideas to life at low prices”. We are Australia’s leading omnichannel retailer of complete technology solutions, stationery, furniture, art supplies, and learning resources. We also offer services including Print & Create and Geeks2U. We begin with customers—our products and services provide solutions to our diverse range of customers across Australia, from households, students, small to large-sized businesses, governments, and schools.

Essential:
• Education: Tertiary degree in Information Technology, Business Information Systems, or a related field.
• Experience: 5-7 years of experience supporting and configuring enterprise people systems: SAP SuccessFactors.
• Platform Expertise: Hands-on configuration experience across SAP SuccessFactors (EC, ECP, Learning, PMGM, RCM/ONB, COMP/VP) with depth in at least one platform and the capability and appetite to upskill in the second.
• Integration & Data Knowledge: Practical experience supporting HR/payroll system integrations, data reconciliation,



and understanding middleware concepts (e.g., SAP CPI).
• Business Process Alignment: Practical understanding of core people processes (hire-to-retire, rostering, timekeeping, payroll) and how they translate into system configuration.
• Stakeholder & Vendor Engagement: Demonstrated ability to collaborate with business stakeholders, translate requirements into functional designs, and specify and review work from external vendors or implementation partners.

Preferred:
• Industry Context: Retail or multi-site, award-covered workforce experience, including Australian industrial instrument and payroll compliance exposure.
• Technical Certifications: SAP SuccessFactors module certifications, or ITIL foundations certification.
• Support Discipline: Proven background in IT Service Management (ITSM), root cause analysis, incident triage, and service level management using tools like ServiceNow.
• Integration & Agile Exposure: Exper

📌 IT Associate Analyst (Bengaluru)
🏢 Officeworks GCC India
📍 Bengaluru