• Drive profitable and sustainable growth of the Business Banking portfolio by leading product strategy, portfolio management, risk-adjusted growth, customer acquisition, digital transformation, regulatory compliance, and franchise development across LAP, BIL, GIL, and SME CASA businesses.
Key Responsibilities
Growth
• Deliver annual budgeted assets and liabilities growth.
• Increase wallet share among existing customers.
• Improve cross-sell between lending and CASA products.
Profitability
• Improve risk-adjusted returns.
• Optimize pricing, acquisition and servicing costs.
• Increase fee and transaction income contribution.
Digital & Innovation
• Launch digital onboarding and servicing journeys.
• Leverage analytics and AI for portfolio management.
• Enhance straight-through-processing (STP) capability.
Risk & Governance
• Maintain strong underwriting and monitoring frameworks.
• Ensure timely closure of audit and regulatory observations.
• Strengthen early warning monitoring and portfolio analytics.
Objective Area
• Portfolio Growth & Revenue
• Liability Franchise Expansion (SME CASA)
• Asset Portfolio Growth (LAP, BIL, GIL)
• Risk & Portfolio Quality
• Product Innovation & Digital Transformation
• Customer Experience & Service Excellence
• Regulatory & Compliance Management
• Cross-functional Leadership
• Channel & Partnership Development
• Team Leadership & Talent Development
Key Responsibilities
• Deliver portfolio growth across LAP, BIL, GIL and SME CASA while maintaining profitability.
• Build solid SME CASA acquisition and engagement strategy. Increase primary banking relationships.
• Drive secured and unsecured lending growth through product innovations and channel partnerships.
• Maintain healthy portfolio quality through robust policy framework and monitoring.
• Launch customer-centric and digitally enabled solutions. Improve customer journeys and turnaround times.
• Deliver industry-leading customer experience and improve rete
📌 Product Head (Mumbai)
🏢 Standard Chartered India
📍 Mumbai
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