The Cluster Food & Beverage (F&B;) Manager is responsible for managing and overseeing the overall Food & Beverage operations of Villa Maya and Bakers Arch – A Garden Café. The role ensures operational excellence, profitability, brand consistency, and exceptional guest experience across both properties.

Visit us: villamaya.in | bakersarch.in

Key Responsibilities:
1. Operations Management
• Oversee daily restaurant and café operations at both properties.
• Ensure service quality, hygiene standards, and SOP compliance.
• Conduct regular operational audits and quality checks.
• Maintain consistency in food presentation and service delivery.
• Good knowledge on wine and beer F&B; service and operations.
• Should be aware of FSSAI norms.

2. Financial & Cost Control
• Prepare and monitor annual budgets and monthly forecast.
• Control food cost, beverage cost, and operational expenses.
• Analyze P&L; statements and implement corrective strategies.
• Drive revenue growth through strategic planning.

3. Guest Experience & Brand Stand




• Ensure exceptional guest satisfaction and service standards.
• Address guest complaints promptly and professionally.
• Monitor and manage online reviews and brand reputation.
• Maintain brand identity of both fine dining and café concepts.

4. Team Leadership & Development
• Lead, mentor, and train F&B; teams for both properties.
• Conduct performance reviews and set KPIs.
• Ensure proper manpower planning and staff scheduling.
• Coordinate recruitment and skill development programs.

5. Sales & Business Development
• Collaborate with marketing for promotions, events, and seasonal campaigns.
• Increase banquet, event, and catering revenue.
• Develop cutting-edge strategies to enhance guest football.
• Support cross-promotion between Villa Maya and Bakers Arch.
• Plan with the team on festivals and events that would enhance our guest experience.

6. Inventory & Vendor Management
• Oversee procurement and vendor negotiations
• Ensure stock control a

📌 Cluster Food (Thiruvananthapuram)
🏢 Villa Maya
📍 Thiruvananthapuram