Minimum requirements
B.Tech (Regular)
Experience: 4-7 years

Responsibilities:
• Supervision of Service Partner Operations
• Ensure quality of customer service provided by service partners ▪ Regularly monitor and help improve service quality parameters like open calls, same day closures, escalations of each service partner
• Assist service partners in educating service engineers about the right attitude for handling customer interactions
• Validate replacement calls and initiate the process from service end o Assist service partners in stock management for spare parts
• Defect Management and Trade
• Maintain trade partner satisfaction by providing timely resolution in case of defective products at the shop floor
• Provide swift response to escalated customer issues raised by trade partners o Perform periodic stock checks at trade partner godowns and minimise stock defects and repair costs Training of Service Engineers




• Provide engineering solutions to issues faced by Service Engineers o Guide the service engineers to excel in soft skills and customer interaction Provide technical support to build expertise in specific product repairs and recent products
• Coordinate with Branch Service Manager and Service Team for targets and product modifications
• External Meeting up with Service Partners to ensure efficient customer service
• Provide guidance and technical support to Service Engineers
• Meeting up with trade partners and ensure defect resolutions
• Promote sales of accessories, water products, spare parts and stabilisers to the Interface with service quality team and service partners to communicate targets and incentive schemes Quality of Service Partner operations Defect resolution for Trade Partners Technical support to service engineers Sale of accessories and other products

Preferred skills and experiences
• Mechanical/Electrical concepts and theory ∙ Have Passion – for our products, brands and consumer ∙ Sales intuitiveness ∙ Be Bold – follow your aspirations

📌 Area Service Manager (India)
🏢 Whirlpool India
📍 India