• 8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform
• Solid in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure
• Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution
• Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework
• Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders
• Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty
• Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement
• ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation
• Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution
• Managed SLA compliance, production support, audit readiness, and incident management in a 24×7 environment
• AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.
Skills
• NET, FACETS, PL/SQL, C#
📌 Lead II (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram
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