This role focuses on delivering high quality customer service solutions for transportation management clients using Node JS React and Angular JS within a hybrid work model and night shifts. The professional will design enhance and support digital customer experience platforms ensuring reliability scalability and solid integration with logistics systems while aligning outcomes to client and company goals.
Responsibilities
• Design robust customer service applications using Node JS React and Angular JS that improve response times and enhance overall client satisfaction across transportation and logistics engagements.
• Develop secure scalable and reusable service components that support multi channel customer interactions including web interfaces support tools and internal operations workflows.
• Collaborate with cross functional teams in product support and operations to translate complex customer service requirements into clear technical designs and implementation plans.
• Coordinate with transportation management stakeholders to ensure that digital solutions align with industry regulations routing constraints and service level expectations.
• Implement integration solutions that connect customer service platforms with transportation management and logistics systems to provide real time shipment status and incident updates.
• Optimize application performance for night shift operations by fine tuning queries caching strategies and front end rendering to support high availability and reliability.
• Monitor production systems during night shifts to identify issues proactively and drive rapid resolution of defects incidents and performance bottlenecks.
• Document technical designs configuration details and support procedures in clear language to streamline future enhancements troubleshooting and knowledge transfer.
• Conduct thorough unit testing integration testing and regression testing of Node JS React and Angular JS components to maintain stable rele
📌 TM-Customer Service PR (Chennai)
🏢 Cognizant
📍 Chennai
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